A2LA Customer Care Profiles: Frank Matthews

Welcome back to the A2LA Customer Care Department profile series, helping you get to know the clever and talented people who are hard at work making A2LA’s newest department the best it can be. Join us as we get to know the subject of this week’s profile: Frank Matthews.

Frank has over ten years’ experience in customer service and loves to help people. He believes that customer service is an important component of every company, small or large. His personal philosophy for working with both customers and coworkers always comes back to the “golden rule”: treat others as you wish to be treated. This simple but compassion-driven outlook helps him maintain a clear focus on the customer experience. 

Frank’s first few months with A2LA have been very positive. He remarked that A2LA supports and cares about its employees in a way that isn’t as common as it should be. As part of a new team, his interactions with his coworkers have given everyone an opportunity to bond, and they are learning together every day. Frank hasn’t had previous experience with accreditation and was surprised to learn how embedded it is in everyday life. He added that he now finally knows what all those little symbols on his cell phone mean!

When Frank is not committing 110% to A2LA, he likes to go on hikes, ruck marches, and immerse himself in his legal studies. He is currently working remotely from a zoo (a.k.a. his house) full of children and animals. Despite the lovely distractions, Frank is always ready to help our customers when they reach out to us. To reach Frank or one of our other Customer Care Representatives, connect by phone at 301-644-3248 or via chat between 8 a.m. and 8 p.m. EST. You can also send an email at any time of the day or night and we will respond as soon as someone is available.