Earlier this month, A2LA announced the official launch of our Customer Care Department, a full-time team dedicated to supporting A2LA accreditation officers as they serve our valued customers. Over the course of the next several weeks, A2LA will be profiling each of our new customer care representatives to highlight their accomplishments, welcome them to A2LA, and help customers get to know them. This week, Customer Care Representative Conor Morrissey has the spotlight.

A2LA has always been committed to exemplary customer care, providing reliable and attentive support through everything from the most routine to the most exceptional circumstances. Over the course of the last several months, A2LA has been developing and implementing a new four-person Customer Care Department. As we evaluated our organization’s objectives throughout 2019 and codified our new core values, it became clear that adding full-time customer care staff to our team would benefit both our current and future customers.

Two members of the A2LA staff, Kelsey Roberts and Steve Medellin, had the opportunity to attend the grand opening of TÜV Rheinland’s new furniture testing laboratory near Grand Rapids, Michigan on March 5th, 2020. The event included a tour of the facility, demonstrations of TÜV Rheinland’s testing equipment and methods, and presentations by both TÜV Rheinland staff and David Panning of BIFMA.

Although all prescription glasses are medical devices, they’re so ubiquitous that people rarely stop to think about how they’re made and tested. Yet, as with so many of the products that we use every day, accreditation and the global quality infrastructure play a critical role in delivering safe and functional products to consumers.

In June 2019, The Business and Institutional Furniture Manufacturers Association (BIFMA) formally announced the launch of its branded conformance program, BIFMA Compliant.

A2LA is pleased to announce the accreditation of Quality Forensic Toxicology for cannabis testing.

A2LA Today | December 2019 | Number 145

A2LA is pleased to announce the renewal of accreditation of Global Laboratory Services, Inc. to ISO/IEC 17025:2017 for cannabis testing.

A2LA is pleased to announce the accreditation of both North Coast Analytical Laboratories and North Coast Testing Laboratories to ISO/IEC 17025:2017 for cannabis testing.

A2LA is pleased to announce the accreditation of the Escondido Police Department Forensic Services Unit to ISO/IEC 17020:2012 under the Forensic Examination Accreditation Program for crime scene investigation, latent print processing, and latent print analysis.