The A2LA Customer Care Department has been hard at work over the last two weeks responding to customer inquiries, growing their knowledge of accreditation concepts, and collaborating with other departments to deliver the best customer experience in the industry. This week, as part of the department launch, we are continuing our four-part series individually profiling A2LA’s new customer care representatives. Clinterria Jones kindly shared some information about herself for the blog.
Clinterria is very accustomed to working in complex and technical industries. She gained her 20 years of customer service experience in the legal, medical, and financial fields, among others, and came to A2LA ready to apply the critical thinking and problem-solving skills she has cultivated throughout her career. Clinterria was hired in February and has been working with A2LA’s accreditation experts to build a strong foundation of knowledge prior to the official department launch. Clinterria is very attentive in her interactions with people, whether they are coworkers or customers, and has an aptitude for connecting with others. Her team values her vibrant personality and sense of humor. In her free time, Clinterria is an avid reader and uses meditation to help her stay relaxed and mentally centered.
Like the rest of the A2LA family, Clinterria and the customer care team will be working from home until things return to relative normalcy. In the meantime, we invite customers to reach out by email at any time, and by phone (301-644-3248) or chat between 8 a.m. and 8 p.m. Eastern Time to reach our Customer Care Department.