Lodging a Complaint

Lodging a Complaint

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  • If you are seeking resolution for an issue with an accredited entity, your first action for resolution is to contact the subject accredited entity for consideration prior to reporting the issue to A2LA. To verify that this consideration has been provided, A2LA may request objective evidence of complaints made to the subject accredited entity prior to launching any investigations. ISO standards require accredited entities to have a defined complaint management process and to address complaints in a timely manner. Under ISO/IEC 17011 requirements, A2LA has limited ability to intervene in the accredited entity‚Äôs complaint management process unless a formal complaint made directly to the accredited entity is ignored and/or not adequately addressed.
  • Once the complaint information is received it will be entered into our action request system and you will be notified via email.
  • An investigation into the matter will ensue and, where applicable, any corrective measures will be made.
  • Once the matter is resolved you will again be notified via email.
  • All complaint information, including identification of the complainant is held in strict confidence.